BUSINESS ENGLISH COMMUNICATION FOR CUSTOMER SERVICE

VI Academy offers the best English communication course specifically designed for those in customer service roles, helping individuals master the skills needed for excellent customer service. The course focuses on enhancing business English proficiency, enabling participants to communicate with customers confidently and effectively. Whether you're dealing with customer inquiries, resolving issues, or managing customer interactions, VI Academy’s training ensures you are equipped with the right language tools for success. By learning how to communicate with customers in a clear, professional manner, you’ll be able to build stronger relationships, improve customer satisfaction, and handle any situation with ease. This course is customized and inspired by VI Academy's signature course 'English Intensive Language Course', please click below to view details

Cutting-edge customer service strategies

Customers will get dissatisfied regardless of how informed and skilled our customer care representatives are if they lack cutting-edge customer service strategies and useful problem-solving abilities. Customers must interpret the message in their own words since it is more difficult to convey our respectful and polite tone into paper, a type of response they cannot see or hear.

Delight customers with next-level uplifting customer service

Customers have been shown to rely their future business decisions on sentiments like loyalty and trust. We are reaffirming such favorable sentiments when we go above and above for our clients. They are compelled to suggest our goods and services to others in such a circumstance! In order to help your customer service representatives delight customers with next-level uplifting customer service techniques, Iman uses her years of experience managing people and her ability to build rapport and understand basic human behavior to teach your employees how to use powerful business writing skills.

Uplifting customer service skills

Through interactive learning, rewriting exercises, and role-playing, this program aims to instill in each participant next-level uplifting customer service skills so they can comprehensively solve problems for the customer, save time and money, and provide them with an exceptional experience

Adjustments improve results

Combining experiential, instructional, and discovery learning with current coaching technology promotes profound transformations in attitudes and behaviour that enable sustainable change in your business. These adjustments improve results and this is one of goal of this course

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A Part of Course: Creating a Culture of Positive Customer Service

An overview of how to create basic customer care guidelines and enhance the client experience, whether via message or live chat
To ensure that everyone is in agreement with your organization’s aims and goals, establish a single language for customer service standards (helpfulness, response time, escalation, and dispute resolution).

How to approach every encounter with a consumer with assurance, vigor, kindness, and a desire to help

Customized Interactive Activities: In a methodical and step-by-step manner, participants will engage in activities designed to help them master and apply the principles they have learned.

Customized Role-Playing Exercises

To improve the customer experience, choose empathy words that will make customers feel heard and comfortable voicing their issues. Using the communication model to make conversation effective by using intonation and body language that enhance spoken words Customized Role-Playing Exercises: In order to master and apply the skills acquired, participants will exercise in realistic training scenarios in a methodical and step-by-step manner.

We’re always ready for a coffee and a good chat to discuss your bright career!

VI Academy stands out for its exceptional merit across all dimensions, including a meticulously designed course structure led by highly qualified educators. Our well-maintained facilities and vibrant extracurricular activities enhance the overall learning experience. Conveniently situated in the heart of Kuala Lumpur, near the iconic KLCC Twin Towers, VI Academy is easily accessible via all modes of public transportation. Everything you envision in an educational institution can be found at VI Academy.