Training Programmes

[column col=”1/4″]

             Training            

Training Programmes





































[/column]
[toggle_box]
[toggle_item title=”Training” active=”false”]

Our approach to training is to identify and develop professional competencies.

We are focused on getting results for our clients and we do that by:

  • Analysing and understanding your needs
  • Confirming your training requirements
  • Customising training according to your requirements
  • Delivering training with impact

Here, at VI Academy, our training programmes are diverse and consist of courses under the following areas:

  • Human Resource Development

  • Management Development
  • General/Personal Development
  • Operational Development
  • Sales & marketing
  • IT Programmes

Assessment

  • Level 1 Assessment : Evaluation Form.
  • Level 2 Assessment : Pre and post written assessment.
  • Level 3 Assessments : Report analysis based on individual performance evaluation feedback and post training

reviews will be submitted to management two weeks after course completion. This is only

upon request and comes with an additional charge.

07 VI Academy Sdn. Bhd. (Company No: 883913-W)

VIA Courses

Local Clients:

  • Alloy Consolidated
  • Akzo Nobel
  • Asian Automotive Steel
  • BH Insurance Sdn Bhd
  • CCM Berhad
  • CEM Disegno Resources
  • Dipsol (M) Sdn Bhd
  • DRB Hicom
  • Eurobay Industries Sdn Bhd
  • Embassies of Libya, Oman, Emirates & Saudi Arabia
  • Fujikura
  • Federal Metal Printing Factory Sdn Bhd (FMP)
  • Jabatan Kerja Raya (JKR)
  • Jabatan Imigresen
  • MARA Academy
  • MAS Academy
  • MMC Corporation Berhad
  • MILUX
  • Proton Holdings
  • Peps-JV Sdn Bhd
  • RTM
  • Sapura Industrial Sdn Bhd
  • SIRIM Berhad
  • Tourism Malaysia

International Clients:

  • International Academy, Sultanate of OMAN
  • Ministry of Education, IRAQ
  • NOAFCT – National Office Admin Finance Consultation Training – IRAQ
  • Petro-Energy E&P Co Ltd, SUDAN
  • Youth Without Borders – Iraqi delegates

[/toggle_item]
[toggle_item title=”Communication Competence as a Strategic Tool” active=”false”]

LEARNING OUTCOMES

At the end of the course, participant should be able to:

  • Know the essentials of communicative skills
  • Understand the importance of effective communications
  • Establish better interpersonal communication with all staff, colleagues and customers
  • Apply effective communication techniques in their work place
  • Motivate staff via effective communications

[/toggle_item]

[toggle_item title=”Presentation Skills” active=”false”]

LEARNING OUTCOMES

This program seeks to develop your presentation skills to a higher level. As you undergo this workshop, you will realize that making corporate presentations is not as difficult as it looks. You will gain the necessary confidence to come up on stage and engage your listeners, and surprise yourself in the process.  The techniques taught are derived from the principles found in the trainer’s published book on presentation skills.

Overall, the training outcome will encompass:

  • Learning how to prepare a well-structured presentation
  • Removing mental blocks and fears concerning public speaking
  • Equipping yourself with advanced speaking techniques
  • Gaining adequate exposure in a safe learning environment

[/toggle_item]

[toggle_item title=”Professional Business Writing in English” active=”false”] LEARNING OUTCOMES

  • Improve professionals’ analytical skills
  • Improve usage of appropriate language
  • Improve professional persuasive skills
  • Improve written managerial skills using editing skills to enhance clarity, information flow, grammatical accuracy, consistency and overall impact

[/toggle_item]

[toggle_item title=”English Business Report Writing Skills” active=”false”]

LEARNING OUTCOMES

At the end of the program, delegates are expected to be able to:

  • Analyze their audience and tailor the content to the audience’s specific needs
  • Gather data efficiently and select the relevant information for their readers
  • Use best practice in structuring reports
  • Choose words that support the message and do not distract the reader
  • Assess the best places to use graphics, and choose the right image to support the content in the port
  • Select the appropriate format for reports
  • Improve and enhance further understanding on English language writing principles
  • Write clear and coherent paragraphs
  • Write succinctly and clearly
  • Edit draft report for maximum impact

 

[/toggle_item]

[toggle_item title=”Business Communication for Managers” active=”false”]

LEARNING OUTCOMES

  • Select effective form and style of communication
  • Use the right communication techniques to inform, motivate and guide all those who work with them
  • Develop good interpersonal communication skills
  • Use effective communication skills in their communication
  • Select relevant power words in their business communication
  • Speak with passion and conviction
  • Deliver compelling presentation
  • Understand the use of verb tenses in powerful communication
  • Become a very powerful and effective business communicator

[/toggle_item]

[toggle_item title=”Business Writing and Presentation Skills for Executives and Managers” active=”false”]

LEARNING OUTCOMES

At the end of this program, participants are able to:

  • Produce natural and fluent text quickly and easily
  • Use reader friendly words and phrases
  • Write in a way that creates a positive impression
  • Select the appropriate style and tone in their communication
  • Avoid common mistakes to produce accurate, clear documents
  • Write coherent paragraphs
  • Use the right writing tone
  • Build on their vocabulary
  • Form concise sentences
  • Understand the usage of Subject + Verb agreement
  • Understand the usage of Perfect Tenses
  • Write short reports and memos
  • Write business letters
  • Develop their personal proofreading methods
  • Speak clearly
  • Pace their voice and tone to give an effective oral presentation
  • Develop skills to prepare themselves to give an oral presentation
  • Use body gestures to give impact to their oral presentation

[/toggle_item]

[toggle_item title=”Presentation Skills – Presenting with Impact and Results” active=”false”]

LEARNING OUTCOMES

At the end of the training, participants will be able to:

  • Deliver presentations effectively with confidence
  • Articulate the “big picture” information and make it relevant to specific audiences
  • Conduct an effective “Question and Answer” session.
  • Cultivate their own confidence to be an effective speaker and influencer
  • Persuade and influence others
  • Speak confidently
  • Win the trust and respect of those around them
  • Motivate others to do things
  • Hone their winning personal behaviors
  • Interpret body gestures and behavior of others
  • Develop effecting listening and questioning style
  • Design an action plan to be a compelling and influential presenter

[/toggle_item]

[toggle_item title=”Body Language for Enhanced Business Communication” active=”false”]

LEARNING OUTCOMES

  •  Tackle nonverbal communication breakdowns at your workplace
  • Enhance your interpersonal interaction using the power of gestures and postures
  • Overcome unspoken barriers during meetings and negotiation
  • Handle colleagues, clients and suppliers better through proper body language

[/toggle_item]

[toggle_item title=”English Business Report Writing Skills – Reporting and Writing Accurately” active=”false”]

LEARNING OUTCOMES

At the end of the program, delegates are expected to be able to:

  • Analyze their audience and tailor the content to the audience’s specific needs
  • Gather data efficiently and select the relevant information for their readers
  • Use best practice in structuring reports
  • Choose words that support the message and do not distract the reader
  • Assess the best places to use graphics, and choose the right image to support the content in the port
  • Select the appropriate format for reports
  • Improve and enhance further understanding on English language writing principles
  • Write clear and coherent paragraphs
  • Write succinctly and clearly
  • Edit draft report for maximum impact

[/toggle_item]

[toggle_item title=”Advanced Writing Skills for Executives and Managers” active=”false”]

LEARNING OUTCOMES

  •  To create, develop and improve more professional an effective writing skill and quality writing standards.
  • To use an effective process and write quality documents in organized, structured way to achieve a specific objective.
  • To update and improve business writing skills for more effective and persuasive emails, memos, letters and reports.
  • To develop business writing ability by acquiring skills in objective or non-personal writing.
  • To strengthen understanding and ability in writing and communication strategies.
  • To select and organize message information to create an effective introduction, body and conclusion.
  • Use as a business style and vocabulary in writing
  • Express ideas with confidence and clarity, supporting persuasive and logical arguments in writing.

[/toggle_item]

[toggle_item title=”Create and Enhancing Front Office Reception Skills” active=”false”]

LEARNING OUTCOMES

  •  Instill the importance of customer service as a vehicle to move the company forward
  • Have developed and induce mindset and positive work attitude
  • Have sharpened the human relation and communication skills to create a win-win situation.

[/toggle_item]

[toggle_item title=”Customer Relationship Management – Handling Customers Complaints” active=”false”]

LEARNING OUTCOMES

To handle and manage customer complaints with a high degree of confidence and competency.

[/toggle_item]

[toggle_item title=”Magnetic Customer Service” active=”false”]

LEARNING OUTCOMES

Many customer-service courses today focus on superficial activities that merely give a cursory understanding of customer service. After attending those workshops, participants leave with a concept of how important customer service is, but as far as gaining psychological techniques to actually manage customers, the emphasis is lacking. On the other hand and at a higher level, Magnetic Customer Service, as an interactive workshop, is designed to provide customer service personnel with a practical foundation towards managing and serving today’s increasingly diverse and sophisticated customers using psycho-physiological interventions.

Overall, the training outcome will encompass:

  • Learning how to manage the various types of customers
  • Removing ineffective attitudes that hinder effective customer service
  • Building a corporate culture of excellent service
  • Learning how to handle difficult customers

[/toggle_item]

[toggle_item title=”Customer Satisfaction for All Seasons” active=”false”]

LEARNING OUTCOMES

  • Articulate the importance the excellent customer service
  • Demonstrate understanding of the Quadrant of Customer Service Level
  • Identify ways and actions that deliver good customer service
  • Pace and modulate their voice when managing an irate customer
  • Demonstrate good listening and questioning skills
  • Identify the problem that agitates the customer
  • Illustrate techniques of keeping calm
  • Calm down an angry customer
  • Offer reasonable solution to customers
  • Anticipate customers’ needs
  • Read body language and emotions of customers
  • Behave in a proactive way
  • Demonstrate that they know their inner self and how others see them
  • Manage their own emotions and anger
  • Project calmness and serenity

[/toggle_item]

[toggle_item title=”Phone Etiquette Excellence” active=”false”]

LEARNING OUTCOMES

 Participants should, on conclusion of the training, display the following competencies:

  • An understanding of the barriers to effective telephonic communication
  • Practical understanding of basic telephone etiquette: professionalism and effectiveness in taking messages, re-directing and following up calls
  • A consistent telephone procedure: delegates learn the steps of opening to closing a telephonic conversation
  • Application of listening techniques for improved understanding
  • Vocal grooming, including use of tone, pace and voice projection
  • A positive personal attitude
  • Ability to deal with difficult callers

[/toggle_item]

[toggle_item title=”Public Relations Skills in managing Difficult Customers” active=”false”]

LEARNING OUTCOMES

This 2-day program teaches you, the participant, public relations skills to:

  • Tackle a client-relationship crisis
  • Effectively calm & convince angry customers
  • Overcome objections & hostility
  • Handle & improve your company’s public image & good name

[/toggle_item]

[toggle_item title=”Excellent Counter Service for Front-Liners” active=”false”]

LEARNING OUTCOMES

 In this program, you will learn how to:

  • Tackle and adopt best practices at the counter
  • Enhance your grooming skills
  • Overcome communication challenges (verbal and non-verbal)
  • Handle difficult customers for better customer retention

[/toggle_item]

[/toggle_box]

[divider scroll_text=”UP”]

Leave a Comment

Our classes are also available online!

X

Our Class are available online!

WhatsApp us to learn more