PROFESSIONAL CABIN CREW PROGRAMME

In Collaboration with multiple recognized cabin crew academics
(4-month course + 3-month internship)

Introduction

Airline cabin crew, also known as flight attendants, are primarily responsible for ensuring passenger safety during a flight. They are also required to ensure the comfort of passengers which is why good customer service skills are so important.

Hours can vary so a flight attendant’s career is not for those who like to work 9-5 Monday to Friday. But the lifestyle is social, friendly and sometimes exotic – especially long-haul cabin crew jobs where you will fly and stop-over at world airports. It is hard work and rewarding.

Course Description

Cabin crew course is a full-time basic study. This course will be running with potential modules
to fulfil skills of work in airline industry. This training program helps build the basic foundation,
gives the trainees a good insight and understanding of the job nature and prepares the fully in
the transition into a job as cabin crew.

Course Module:

Our approach to training is to identify and develop professional competencies.

Improved Standard of Customer Service.
Verbal & Non-verbal communication.
Customer Contact Techniques.
Cross-cultural Awareness.
Stress Management.
Personality Development and Image Enhancement.
Safety and Emergency Procedures.
Interview Techniques.
Airline Terminology.

Interested?

Learning Outcome

At the end of this training, participants should be able to:

Have a good knowledge of the aviation industry.
Techniques of effective communication and customer contact.
Groom themselves professionally in line with airline’s standards.
Understand the cabin crew’s roles & responsibilities.
Effectively balance task and service orientation.
Have a more in-depth knowledge of the foods & beverages served on board airlines.
Understand and be aware of cultural differences.
Understand the appropriate responses to customers’ needs and expectations.
Ability to understand various social styles and cultural differences of airline customer.
Perform basic first aid.
Managing stress and pressure.

Minimum Qualification:

– Sijil Pelajaran Malaysia (SPM) (Malaysian)
– High school certificate (International Student)
– Able to communicate in English
– 18 – 30 years old
– Minimum height: 157cm (Female), 160cm (Male)
– Good physical appearance