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PROFESSIONAL CABIN CREW PROGRAMME
In Collaboration with multiple recognized cabin crew academics
(4-month course + 3-month internship)
Introduction
Airline cabin crew, also known as flight attendants, are primarily responsible for ensuring passenger safety during a flight. They are also required to ensure the comfort of passengers which is why good customer service skills are so important.
Hours can vary so a flight attendant’s career is not for those who like to work 9-5 Monday to Friday. But the lifestyle is social, friendly and sometimes exotic – especially long-haul cabin crew jobs where you will fly and stop-over at world airports. It is hard work and rewarding.
Course Description
Cabin crew course is a full-time basic study. This course will be running with potential modules
to fulfil skills of work in airline industry. This training program helps build the basic foundation,
gives the trainees a good insight and understanding of the job nature and prepares the fully in
the transition into a job as cabin crew.
Course Module:
Our approach to training is to identify and develop professional competencies.
- Improved Standard of Customer Service.
- Verbal & Non-verbal communication.
- Customer Contact Techniques.
- Cross-cultural Awareness.
- Stress Management.
- Personality Development and Image Enhancement.
- Safety and Emergency Procedures.
- Interview Techniques.
- Airline Terminology.
Interested?
Learning Outcome
At the end of this training, participants should be able to:
- Have a good knowledge of the aviation industry.
- Techniques of effective communication and customer contact.
- Groom themselves professionally in line with airline’s standards.
- Understand the cabin crew’s roles & responsibilities.
- Effectively balance task and service orientation.
- Have a more in-depth knowledge of the foods & beverages served on board airlines.
- Understand and be aware of cultural differences.
- Understand the appropriate responses to customers’ needs and expectations.
- Ability to understand various social styles and cultural differences of airline customer.
- Perform basic first aid.
- Managing stress and pressure.
Minimum Qualification:
– Sijil Pelajaran Malaysia (SPM) (Malaysian)
– High school certificate (International Student)
– Able to communicate in English
– 18 – 30 years old
– Minimum height: 157cm (Female), 160cm (Male)
– Good physical appearance
Value Added :
Bootcamp Interview Available with International Airlines!
Contact Us
Leave us a message
+6012-773 5606
viacademy1@gmail.com
Need More Information?
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Available in English & Arabic
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